Support & Help

FBS- Support

Do you need help with FBSprivat? Our FBS Support provides you with helpful tips and instructions. Please note that our support includes topics of the full version FBSbahn for commercial use.


Not found what you are looking for? Please use our contact form, we will be happy to help you.


FBSbahn is constantly being further developed, which also benefits you as an FBSprivat user. Many of the new functions and further developments also find their way into the FBSprivat version.

The extended program version is only available via the integrated update function. The update function can be found in the FBS start window under Service and Troubleshooting --> check for updates.

Note on the update function

If you purchased FBSprivat between August 2017 and December 2021, it is possible that the FBS online update function does not work correctly for you. In this case, the update window will recognise that an update is available, but it will not be downloaded and installed when you click on "Install updates".

If this is the case for you, you can download an up-to-date FBS start window via the following link, which will enable you to install FBSprivat updates again.

Download FBS start window

Proceed as follows:

  1. Download the new FBS start window.
  2. Unzip the file and copy the contents (FBS.exe) into your FBS installation folder, e.g. C:\Programmes (x86)\FBS. This overwrites the existing version of the FBS.exe.
  3. Now you can use the function "Service and Troubleshooting --> check for updates." to update all other programme components again.